Maintenance, Warranty & Damages Policy
Effective Date: [Insert Date]
Company: AHC CLAYVILLE (PTY) LTD t/a Allied Home
Company Registration: 2020/895229/07
Contact: info@alliedhome.co.za
| 011 201 4828
Address: Shop 8 & 9, Clayville Shopping Centre, Cnr Southward Drive & Olifantsfontein Road, Clayville, 1666
1. Repairs & Maintenance
1.1 We provide in-store repair and maintenance services for selected products purchased from Allied Home.
1.2 Customers may:
Bring items to our store for inspection and repair; or
Request that we send the item to the supplier or authorized agent for assessment.
1.3 A non-refundable inspection deposit of R150 is required before any diagnostic assessment by our technicians.
1.4 If you approve the repair quotation, this deposit will be deducted from the final invoice.
1.5 If you decline the quotation, the deposit will cover diagnostic and administrative costs.
1.6 If a technician visit or site inspection is required, a call-out fee will apply. The fee varies depending on distance, product type, and scope of inspection, and will be communicated upfront.
1.7 Once approved, we will provide a written repair quotation outlining parts, labour, and estimated timelines.
2. Manufacturer & Store Warranty
2.1 Many of our products carry manufacturer warranties, which differ by brand and category. The duration (e.g. 6 months, 12 months, 24 months) and scope of cover will be specified by the manufacturer.
2.2 Allied Home will assist in submitting warranty claims to the relevant manufacturer or authorized service agent, but the final approval rests with them.
2.3 In cases where Allied Home provides an in-house warranty, the following applies:
Coverage is limited to defects in materials or workmanship under normal use.
Duration: [Insert your typical warranty period, e.g. 3 months] unless otherwise stated.
Warranty covers labour and parts directly related to the defect.
2.4 Exclusions: The warranty does not cover:
Misuse, abuse, or improper handling
Incorrect installation or assembly
Power surges, electrical faults, or natural disasters
Normal wear & tear, scratches, or discoloration
Consumables such as bulbs, filters, batteries, or adhesives
Any repair, modification, or tampering by unauthorized persons
2.5 Installation Clause:
All installations must be performed by a qualified installer or technician who is certified and competent for that specific product type (e.g., electrician, plumber, tiler, gas technician).
Failure to use a qualified installer will invalidate the manufacturer and store warranty. Proof of professional installation may be required when lodging a claim.
3. Damages, Defects & Wrong Items
3.1 Customers must inspect goods immediately upon delivery or collection.
3.2 If an item is defective, damaged, or incorrect, notify us within 7 days of receipt.
3.3 Report details to info@alliedhome.co.za
with:
Order or invoice number
Description of the issue
Photos of the product and packaging
3.4 If your claim is accepted, we will:
Repair the item (where feasible), or
Replace it if repair is not possible, or
Refund the purchase amount if replacement is unavailable or the fault persists.
3.5 For verified claims, Allied Home will cover reasonable return shipping costs.
4. Call-Outs & On-Site Repairs
4.1 For on-site assistance, a call-out fee is payable before dispatching a technician.
4.2 Fees depend on the distance, complexity, and nature of the issue.
4.3 The technician will inspect, diagnose, and provide a quotation for repair or replacement.
4.4 If a warranty claim is valid and accepted, the call-out fee may be waived or refunded at our discretion.
5. Timelines & Process
Initial response to claims: within 3 working days
Completion of repair/replacement/refund: within 30 working days, subject to parts availability
Customers will be notified of any delays due to supplier stock or external factors.
Customers are responsible for ensuring the product is safely packaged for transport. Allied Home is not liable for further damage due to poor packaging.
6. Limitations of Liability
6.1 Our liability is limited to repair, replacement, or refund of the affected product only.
6.2 We are not responsible for consequential or indirect losses (e.g. loss of income, installation costs, downtime).
6.3 Warranty and service claims will not be processed if:
The item was altered or serviced by a non-authorized party
The fault results from incorrect usage or installation
The serial number or proof of purchase is missing or unreadable
7. How to Lodge a Claim
To log a claim or request service:
Email info@alliedhome.co.za
or call 011 201 4828.
Provide your order/invoice number, product details, and photos or proof of installation (if applicable).
We will issue a Service/Repair Reference Number and further instructions.
You may:
Drop the item at our store, or
Request collection (shipping charges may apply).
All items must be returned securely packaged and accompanied by the reference number.
8. Legal Compliance
This policy operates in conjunction with the Consumer Protection Act (68 of 2008) and POPIA (4 of 2013).
Where a conflict exists, the provisions of the relevant South African law will prevail.
9. Updates to This Policy
Allied Home reserves the right to update or amend this Maintenance & Warranty Policy without prior notice. The latest version will always be available on our website https://alliedhome.africa
Effective Date: [Insert Date]
Company: AHC CLAYVILLE (PTY) LTD t/a Allied Home
Company Registration: 2020/895229/07
Contact: info@alliedhome.co.za
| 011 201 4828
Address: Shop 8 & 9, Clayville Shopping Centre, Cnr Southward Drive & Olifantsfontein Road, Clayville, 1666
1. Repairs & Maintenance
1.1 We provide in-store repair and maintenance services for selected products purchased from Allied Home.
1.2 Customers may:
Bring items to our store for inspection and repair; or
Request that we send the item to the supplier or authorized agent for assessment.
1.3 A non-refundable inspection deposit of R150 is required before any diagnostic assessment by our technicians.
1.4 If you approve the repair quotation, this deposit will be deducted from the final invoice.
1.5 If you decline the quotation, the deposit will cover diagnostic and administrative costs.
1.6 If a technician visit or site inspection is required, a call-out fee will apply. The fee varies depending on distance, product type, and scope of inspection, and will be communicated upfront.
1.7 Once approved, we will provide a written repair quotation outlining parts, labour, and estimated timelines.
2. Manufacturer & Store Warranty
2.1 Many of our products carry manufacturer warranties, which differ by brand and category. The duration (e.g. 6 months, 12 months, 24 months) and scope of cover will be specified by the manufacturer.
2.2 Allied Home will assist in submitting warranty claims to the relevant manufacturer or authorized service agent, but the final approval rests with them.
2.3 In cases where Allied Home provides an in-house warranty, the following applies:
Coverage is limited to defects in materials or workmanship under normal use.
Duration: [Insert your typical warranty period, e.g. 3 months] unless otherwise stated.
Warranty covers labour and parts directly related to the defect.
2.4 Exclusions: The warranty does not cover:
Misuse, abuse, or improper handling
Incorrect installation or assembly
Power surges, electrical faults, or natural disasters
Normal wear & tear, scratches, or discoloration
Consumables such as bulbs, filters, batteries, or adhesives
Any repair, modification, or tampering by unauthorized persons
2.5 Installation Clause:
All installations must be performed by a qualified installer or technician who is certified and competent for that specific product type (e.g., electrician, plumber, tiler, gas technician).
Failure to use a qualified installer will invalidate the manufacturer and store warranty. Proof of professional installation may be required when lodging a claim.
3. Damages, Defects & Wrong Items
3.1 Customers must inspect goods immediately upon delivery or collection.
3.2 If an item is defective, damaged, or incorrect, notify us within 7 days of receipt.
3.3 Report details to info@alliedhome.co.za
with:
Order or invoice number
Description of the issue
Photos of the product and packaging
3.4 If your claim is accepted, we will:
Repair the item (where feasible), or
Replace it if repair is not possible, or
Refund the purchase amount if replacement is unavailable or the fault persists.
3.5 For verified claims, Allied Home will cover reasonable return shipping costs.
4. Call-Outs & On-Site Repairs
4.1 For on-site assistance, a call-out fee is payable before dispatching a technician.
4.2 Fees depend on the distance, complexity, and nature of the issue.
4.3 The technician will inspect, diagnose, and provide a quotation for repair or replacement.
4.4 If a warranty claim is valid and accepted, the call-out fee may be waived or refunded at our discretion.
5. Timelines & Process
Initial response to claims: within 3 working days
Completion of repair/replacement/refund: within 30 working days, subject to parts availability
Customers will be notified of any delays due to supplier stock or external factors.
Customers are responsible for ensuring the product is safely packaged for transport. Allied Home is not liable for further damage due to poor packaging.
6. Limitations of Liability
6.1 Our liability is limited to repair, replacement, or refund of the affected product only.
6.2 We are not responsible for consequential or indirect losses (e.g. loss of income, installation costs, downtime).
6.3 Warranty and service claims will not be processed if:
The item was altered or serviced by a non-authorized party
The fault results from incorrect usage or installation
The serial number or proof of purchase is missing or unreadable
7. How to Lodge a Claim
To log a claim or request service:
Email info@alliedhome.co.za
or call 011 201 4828.
Provide your order/invoice number, product details, and photos or proof of installation (if applicable).
We will issue a Service/Repair Reference Number and further instructions.
You may:
Drop the item at our store, or
Request collection (shipping charges may apply).
All items must be returned securely packaged and accompanied by the reference number.
8. Legal Compliance
This policy operates in conjunction with the Consumer Protection Act (68 of 2008) and POPIA (4 of 2013).
Where a conflict exists, the provisions of the relevant South African law will prevail.
9. Updates to This Policy
Allied Home reserves the right to update or amend this Maintenance & Warranty Policy without prior notice. The latest version will always be available on our website https://alliedhome.africa